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Home » Regulations

Regulations

REGULATIONS

Wholesale:
TOPTEL Sp. z o.o.

Address:
31-221 Kraków, ul. Białoprądnicka 15A
Correspondence address: 30-393 Kraków, ul. Babińskiego 62a
NIP: 945-19-81-163
REGON: 356688733

  1. Wholesale website sells merchandise via the Internet. The offer presented by the wholesale Toptel websites do not constitute an offer within the meaning of art. 66 Civil Code.
  2. Orders are accepted directly by the www.shop.toptel.pl, phone or email. Orders through the site www.toptel.pl (shop.toptel.pl) may submit customers, who founded an individual account in the store, their account is active and logged in to your personal account of a client. The order is directed to implement when the client will finalize them at the online shop. The customer can change the order the same day before 14.00, the subsequent notification of change orders will not be accepted. If the order was filed on holiday, it may be amended no later than 14.00 of the first business day of order. The customer can cancel the order only by phone (+48) 12 416 24 78 or e-mail at toptel@toptel.pl by 15.00 the day on which the order is placed. If the order was filed on holiday, please contact the company Toptel the first working day following the date of order. Customer may not cancel orders that have already been sent. Prices are given in Polish zloty (gross and net) and the Euro and USD according to the current average exchange rate.
  3. We reserve the right to change prices of goods on offer, the introduction of new products to offer wholesale Internet and cancel wholesale promotional pages or make changes. Shipping costs depend on the size of the contract. If you have questions, please call tel: +48 12 416 24 78.
  4. Reimbursement for any reason. According to the Act of May 30, 2014 "On the protection of consumer rights" the customer within 14 days from the date of delivery may opt out of the purchase (withdraw from the contract without cause) of goods purchased in our warehouse. Reimbursement is only possible if the product has not been used and the box is not damaged. Returned goods should be returned together with the received along with the proof of purchase (invoice or receipt) and return the completed form. Wholesale guarantees the reimbursement of an amount equal to the price of goods paid by the customer, as indicated on the document of sale (receipt, invoice). The money will be refunded within 14 days (from date of receipt of shipment of returned goods), by bank transfer specified by the customer's bank account. Shipping costs to the client (included in the document of purchase - sales receipt, invoice) and the cost of returning the goods by the customer are not refundable.
  5. Specials.
    The products covered by the promotion does not combine with other discounts or concessions negotiated in the course of cooperation with Toptel.
  6. Complaints.
    If mistake is found in the order please immediately notify the company Toptel. Sales will help solve the problem in a satisfactory manner. For returned products please include proof of purchase and a complaint form. All complaints dealt with within 14 days of receipt. Defective goods will be repaired or replaced by another one, and if it will be impossible (for example, because of depletion of stockpile storage), wholesale buyer will pay the equivalent price of the product or offer other goods in the warehouse available to choose from.
  7. Company Toptel Sp. z o.o. is committed to protecting personal data in accordance with the Act of August 29, 1997 "The protection of personal data". Under that law, customers of our shop have the right to inspect their data, to correct them and demand to stop their use.
  8. In matters not regulated, the provisions of the Civil Code and Law on the Protection of consumer rights and liability for damage caused by the product of the days 31 March 2000, OJ No. 22 item 271).
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